FAQ

·         Why was my credit card payment declined?
Please make certain to enter the billing address matched with the billing address filed with Credit Card Company and enter the secure code. If you did everything correct and your credit card payment could not go through, you may need to contact your credit card company to confirm the online transaction or you may switch to the other credit card. Please note that the maximum amount per order we can process is $2,000.00. You may separate your order if your order amount is over that limit. We will only charge you one shipping for your orders.

·         How can I change what I ordered?
If the order hasn't been shipped, we will be not able to make exchange. If you've already received your order, please follow the exchange/return procedure. Instructions are included in the exchange/return form. Please contact us to request a return form.

·         When will I receive my order?
Please allow us to process your order within 7-10 business days.

·         Is my information safe?
Yes, we offer a safe shopping guarantee to protect any information you transmit to us during the checkout process. At MyluxuryDesigners.com we use SSL to ensure all the information you inputed on the site are encrypted. SSL is the highest standard in internet encryption technology, which is a technical approach of saying that it is a highly sophisticated method of scrambling data as it travels from your computer to the servers of our website to prevent any fraud or illegal use.

·         How much tax do I have to pay?
No tax for all customers within the US and Canada.

·         How do I exchange something?
You may exchange an item within 7 days upon receipt of the purchase. Please click here for more information about our Exchange policy.

·         How can I pay for my order?
Vikibags.com accepts Visa and MasterCard only. We also accept payment through Western Union, or bank wire transfer.

·         How do I cancel an order?
Please e-mail us at sales@myluxurydesigners.com to cancel your order (prior to shipment). However, we are not able to guarantee that cancellation request can be successfully processed since we ship orders very quickly.

·         When will I receive my product?
MyluxuryDesigners.com ships most orders within 3 business days (except Saturdays, Sundays and Holidays) upon receipt of order. Estimated arrival time depends on the shipping method you select. We will send you a EMS (global express mail) tracking number once your order is ready to ship. Please note that all package request signature upon delivery.

·         How much is my shipping charge?
We ship orders worldwide free.

·         Can I return an item?
Yes. Simply fill out a return form and send back the order to us within 7 business days of receipt of the merchandise.

·         Why can't I locate your address on your website?
We do not offer our address due to solicitation mail.

·         Need further help?
Please contact us through our e-mail: sales@myluxurydesigners.com. Please talk to us via online live chat for prompt assistance.